Return & Refund
At our company, we understand that sometimes things don't work out as planned. That's why we have a customer-friendly return and refund policy in. We want you to be completely satisfied with your purchase, and we're here to help if you need to return or exchange an item. Our goal is to make the process as easy and hassle-free as possible for you.
Return and Refund Policy
At Gold & Gems Jewelers, we are committed to ensuring our customers' satisfaction with every purchase. Our extensive selection of exquisite jewelry pieces reflects our dedication to offering the finest in craftsmanship and design.
Return and Exchange Policy:
1. 3-Day Return Policy:
- We offer a 3-day return policy for products purchased exclusively from our online store.
- To initiate a return, contact our customer service within three days of receiving your order.
2. 7-Day Exchange Policy:
- In addition to our return policy, we provide a 7-day exchange window for online purchases.
- Customers can request an exchange within seven days of receiving their order, subject to product availability.
Return and Exchange Conditions:
1. Original Condition:
- Returned items must be in their original, unworn condition, with all tags and packaging intact.
2. Proof of Purchase:
- A valid proof of purchase, such as the order confirmation or receipt, is required for all return and exchange requests.
3. Return Authorization:
- Obtain a return authorization from our customer service before shipping the item back to us.
- Clearly mark the return authorization number on the outside of the package.
Refund Process:
1. Inspection and Approval:
- Upon receiving the returned item, it will undergo a thorough inspection for eligibility.
- If items are not in their original condition, then they might not be returned.
- Approved returns will be processed for a refund to the original payment method.
2. Refund Timeframe:
- Refunds will be processed within several business days from the date of approval.
Exceptional Quality Guarantee:
- Gold & Gems Jewelers guarantees that all items are of the highest quality and craftsmanship.
- If you receive a defective or damaged item, contact our customer service for a prompt resolution.
Contact Us:
- For any return, exchange, or quality-related inquiries, please contact our customer service team.
We appreciate your trust in Gold & Gems Jewelers and strive to make your jewelry shopping experience exceptional in every way.
